Warranty & Claim Policy
3-Year Limited Warranty
At Wander Nation, we are committed to delivering premium-quality luggage designed for modern travelers. Every Wander Nation suitcase is carefully inspected before dispatch and is backed by a 3-Year Limited Warranty against manufacturing defects from the original date of purchase.
Warranty Coverage
Your Wander Nation suitcase is covered against manufacturing defects in materials and workmanship under normal use.
The warranty covers defects related to:
Polycarbonate shell cracking due to manufacturing defects.
Aluminum frame defects (where applicable).
TSA lock malfunction due to manufacturing defects.
Telescopic handle manufacturing defects.
Spinner wheel manufacturing defects.
Top, side, and carry handle manufacturing defects.
Stitching defects in the interior lining caused during manufacturing.
Factory-fitted hardware defects.
What is Not Covered
This warranty does not cover:
Normal wear and tear.
Cosmetic scratches, dents, scuffs, fading, or discoloration.
Damage caused by airline, railway, bus, or courier handling.
Damage caused by accidents, impact, drops, misuse, improper handling, or overloading.
Water damage or exposure to extreme environmental conditions.
Damage caused by improper storage.
Damage due to unauthorized repairs, alterations, or modifications.
Loss or theft of the product.
Damage to personal belongings stored inside the suitcase.
Wheels, locks, handles, or shell damaged due to improper usage.
Minor cosmetic imperfections that do not affect product functionality.
Airline Damage
Damage caused during airline or transport handling is not covered under the Wander Nation warranty.
If your luggage is damaged while travelling, please report the issue immediately to the airline or transport carrier before leaving the airport or terminal and obtain a Property Irregularity Report (PIR) or equivalent damage report.
Warranty Period
This product is covered by a 3-Year Limited Warranty, effective from the original date of purchase.
A valid purchase invoice or order confirmation is mandatory for all warranty claims.
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer support with the following details:
Order number or purchase invoice
Customer name and contact details
Product model
Description of the issue
Clear photographs of:
The complete suitcase
The affected area
Product label (if available)
A short video may be requested for functional issues.
Claim Evaluation
Once your claim is received, our Quality Assurance team will review the submitted information.
Depending on the nature of the defect, Wander Nation may, at its sole discretion:
Repair the product,
Replace the defective component,
Replace the suitcase with the same or an equivalent model (subject to availability), or
Reject the claim if the damage is found to be outside the scope of this warranty.
The decision of Wander Nation’s inspection team shall be final.
Shipping for Warranty Claims
If your warranty claim is approved:
Wander Nation may arrange pickup where service is available.
If pickup is unavailable, customers may be requested to ship the product to our service center.
Shipping instructions will be shared by our support team after claim approval.
Warranty Limitations
This warranty applies only to the original purchaser and is non-transferable.
The warranty covers manufacturing defects only and does not cover damage resulting from misuse, accidents, or normal wear and tear.
Any repair or replacement under warranty does not extend the original warranty period.
Contact Us
If you require assistance with a warranty claim or have any questions regarding your Wander Nation product, please contact us:
Customer Support
Phone: +91 8483096556
Email: contact@wandernation.in
Our support team will guide you through the warranty claim process and strive to resolve genuine manufacturing issues as quickly as possible.