Return & Refund Policy

1. Return Window

You may request a return within 10 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging, tags, accessories, manuals, and invoice.
• Be free from scratches, dents, stains, stickers, or signs of travel/use.
• Have the TSA lock reset to its default combination (if applicable).

3. Non-Returnable Items

Returns will not be accepted if:

• The suitcase has been used for travel.
• The product is damaged due to misuse, accidents, or improper handling.
• Original packaging or accessories are missing.
• The return request is made after the return window expires.

4. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product:

• Report it within 48 hours of delivery.
• Share your order number along with clear photos or a short video showing the issue.
• After verification, Wander Nation will arrange a replacement or issue a full refund, as applicable.

5. Refund Process

Once the returned product passes our quality inspection:

• Refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after account verification.

6. Return Shipping

• If the return is due to a manufacturing defect, damage in transit, or an incorrect item, Wander Nation will bear the return shipping cost.
• For customer-initiated returns (where accepted), return shipping charges may be deducted from the refund amount.

7. Order Cancellation

• Orders can be cancelled before they are shipped for a full refund.
• Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Need Help?

For any return or refund assistance, please contact our customer support with your order number and purchase details.